Pre-arrival

If you have not indicated your exact arrival time when you made your booking, please confirm your estimated time of arrival 24 hours in advance at the latest by email or telephone.


On arrival

You must call us minimum an hour before you plan to arrive at the establishment (e.g. from the airport or the railways station) so we can give you the keys and let you in. We will not go to the establishment until receiving your call.


Check-in & check-out time

Check-in is not possible without prior arrangement. Standard check-in time is 15:00, check-out 11:00.


Payments

You can pay the outstanding balance in advance with PayPal, with a credit card or with a bank tranfer. Please note that any refunds done more than 60 days after the payment was done can only be sent to your PayPal account or a bank account (we can't refund back to your credit card after 60 days!). All bank and conversion fees are to be covered by you. On arrival we only accept cash!


Booking / Security deposit

A refundable booking and security deposit of 150€ (300€ for the Family Suite) is required in advance and can be paid online via PayPal or by direct bank transfer (Please note that all the direct bank transfers' fees from outside the Euro zone are fully to be covered by you). The deposit is fully refundable unless there is a damage to the property or the booking is cancelled. Having paid the deposit via PayPal also guarantees uncomplicated check-out, at any time. This security deposit will be returned at the end of the stay, if there is no damage to the establishment. Please note that we only cover the PayPal transfer costs and the bank transfers fees within the Euro zone. If any currency conversion fees / exchange rates differences will occur, they will be covered by you. Should you require getting the deposit back in cash, an extra 10€ cash withdrawal fee will be charged.

 

Prepayments

In cases when prepayment is required (e.g. longer stays) the cancellation fees apply on the prepaid amount. The security deposit is still required upon arrival.

 

Cleaning

A cleaning fee of 30€ for the studios or 30€ for the Family Suite will be charged separately.


Cancelling your reservation

Following cancellation fees apply:

Time of Cancellation *

Cancellation Fees *

earlier than 1 month before arrival

10 €

later than 1 month but earlier than 2 weeks before arrival

50 % of booking deposit / prepayment

2 weeks or later before arrival

100 % of booking deposit / prepayment

* The fees and the cancellation terms might vary if booking was done via an agency or if special conditions were agreed during the booking. 


Reservation changes

If you need to make changes to your reservation, please send us an email. Reservation changes depend on availability. If you make changes that lower the original outstandng balance less than 1 month before arrival, the cancellation fees above apply on the difference between the old and the new outstanding balance.


Pets

No pets are allowed in the establishment.


No smoking

Smoking is not permitted both inside the apartment and the building.


Lost keys

Lost keys will incur a replacement fee of 50€.